Delete your Load It account

Load It, operated by Kimberly Chahat

You can delete your account and everything in it at any time. It takes effect straight away and cannot be undone.

In the app

Open Load It and go to You (Settings).
Scroll to the bottom and tap Delete my account.
Type your email address to confirm.

Without the app

Go to loadit.io/login in any browser and sign in with Google or your email and password.
Open You (Settings), scroll to the bottom and choose Delete my account.

Signed up with Apple, or can't sign in? Email support@loadit.io from the address on your account, with the subject "Delete my account". We delete it and reply to confirm within 30 days, usually much sooner.

What is deleted

Your profile, workouts, programs, measurements (including anything read from Apple Health or Health Connect), progress photos, messages, uploads and the record of how you used the app. None of it is kept afterwards.

What is kept

Messages you sent in a group stay in that group, shown as "Deleted user", so the conversation still makes sense to the people still in it. Pictures and videos you sent are removed.
If you paid a coach, they keep the record of that sale, no longer linked to you, as any business keeps its sales.
Your agreement to a renewing package's terms is kept for at least three years, because the law asks for proof of it.
If you are a coach, your clients are told, and the workouts they already logged stay theirs.