Load It is a strength-training app for coaches and the people they coach. This explains what it stores, why, and what it never does. It describes the app as it actually works.
| What | Why |
|---|---|
| Email address | To identify your account. It comes from whichever sign-in you chose. |
| Display name, profile picture, bio, birthday, phone — all optional | So a coach knows who they are training. |
| Workouts, programs, sets, weights | The app's whole purpose. |
| Gym equipment: bars and plates you own | To calculate which plates go on the bar. |
| Body measurements you enter | To show progress over time. |
| Messages between you and your coach, and in groups your coach runs | To deliver them. |
| Coaching packages you buy from a coach: what, when, and whether it renews | So your coach knows what you're on, you can see it in the app, and it can be stopped. The payment itself is Stripe's — we never see a card. |
| When you buy a renewing package: that you agreed to how it renews, the exact words you agreed to, when, and the internet address you agreed from | The law asks us to keep proof of that agreement. Kept for at least three years. |
| If you buy before you have an account, or book a session as a guest: your name, email address and, for a booking, the phone number and note you give | To send you the confirmation, your coach's invitation, and anything about that booking. You don't need an account for it. |
| An email address a coach typed to invite you | To send you that one invitation, and to offer it to you if you sign up with that address. Every invitation has a link to stop all Load It emails to that address, and we keep a list of addresses that used it so it sticks. |
| Images and videos you upload | To show them on the exercise you attached them to. |
| A device token, platform and device name | To send push notifications. Only if you allow notifications. |
| If you coach: each device you're signed in on (its name and kind), when it was used, and the rough city it connected from, worked out from its internet address. Never GPS, and the address itself isn't kept | To show you your signed-in devices, to keep a coaching account to five, and to spot an account shared between coaches. The city comes from a list on our own server (IP geolocation by DB-IP), so the address isn't sent anywhere. Kept 90 days. |
| Which screens you open, and when | So we can see where the app is confusing and fix it. Never what you type, and never what is on the screen. More below. |
Load It records a short trail of what you do in it: that the app was opened, which screen you were on, that you started a workout, and that an error was shown to you. Each one is a name, a time, and nothing else.
What it is not. There is no recording of your screen, no keystrokes, and nothing you type. It does not read your workouts, your messages or your measurements — those are already stored for the reasons in the table above, and this is not a second copy of them.
We use it for one thing: finding the places where the app is confusing or broken. Somebody who opens Load It, gets stuck and closes it never tells us what went wrong, and without this we have no way to know it happened.
It is stored in our own database alongside the rest of your account. It is not sent to an advertising company, not sold, and not shared. Deleting your account deletes it with everything else.
If you connect Apple Health, Load It reads:
Your phone never asks for anything beyond that list. You are asked before any of it is read, and you can withdraw access at any time in the iOS Health app, under Sharing.
With the Apple Watch app. If you track a workout on the Load It Apple Watch app, it saves that strength workout to Apple Health when you finish, with the heart rate and calories your watch measured, the way Apple's Workout app does. That is the only thing Load It writes to Apple Health, and you are asked first. While the workout runs, it reads your heart rate and active energy to show them on your watch and on the workout's summary.
Workout heart rate. After a workout, Load It keeps a summary of your heart rate for it — average, peak, calories, time in each heart rate zone and a simplified line — stored with that workout. Never every reading. Your coach sees it only if you turn on Workout heart rate for them. It is never used for advertising.
In the background. Once connected, your phone lets Load It know about once an hour when there is a new weight, heart rate variability, resting heart rate or night's sleep, so it can bring that day's figure across without you opening the app. Nothing else is read in the background.
Readings are stored alongside the measurements you enter by hand, so your weight chart is one line rather than two. Your coach sees none of it unless you choose to share it, one switch at a time, and you can stop sharing whenever you like.
On an Android phone, if you connect Health Connect, Load It reads:
Why: to show your own trends in the app without you entering the same figures twice, and — only if you choose — to let your coach see them, so their advice fits how you are actually recovering and eating.
It reads only. Load It never writes to Health Connect, and never asks for anything beyond that list. You are asked before any of it is read, on Health Connect's own screen, and you can withdraw access at any time in Health Connect, under App permissions. Load It reads when you open the app, never in the background.
What it reads is stored and shared exactly as described for Apple Health above: alongside your own measurements, and seen by your coach only for the kinds of reading you switch on.
Load It's use of information received from Health Connect adheres to the Health Connect Permissions policy, including the Limited Use requirements. It is never used for advertising, never sold, never used to decide anyone's creditworthiness or insurance, and never transferred to anyone except to provide the features described here, with your say-so.
| Who | What they do |
|---|---|
| Supabase | Runs the database and sign-in, and stores uploaded images and videos. |
| Google Cloud | Runs the server the app talks to. |
| Apple and Google | Only if you use Sign in with Apple or Google. They confirm who you are; they are not told what you do in the app. |
| Expo | Delivers push notifications to your device — through Apple's service on an iPhone, and Google's (Firebase Cloud Messaging) on Android. They carry the notification's text, nothing more. |
| Stripe | Takes the payment when you buy coaching from a coach, and pays coaches out. Only ever in a web browser — the app sells nothing, has no buy button and never asks for card details, and we never see or store a card number. |
| Sentry | Tells us when the app crashes on your phone, so we can fix it. It receives the error and where in our code it happened — never a recording of your screen, and nothing you typed. |
| Resend | Sends the emails Load It sends: sign-in and password emails, a coach's invitation, and confirmations and reminders about a package you bought. It carries the email, nothing more. |
| Cloudflare | Runs the loadit.io address, and forwards email sent to us at loadit.io to our inbox. |
| Google Calendar | Only if your coach connects their own calendar: a booked session appears there with your first name and the kind of session. |
| Anthropic | Only when a coach imports a program the app could not read on its own, and only the handful of lines it failed on, as plain text — "Back Squat 5x5 @225" and nothing more. It is not told who you are, which client the program is for, or even the lines we read successfully. |
Each handles data on our instructions, to run the app. None is permitted to use it for their own purposes.
Load It never sees your password. Signing in happens with Supabase, Apple or Google, and the app receives only a token saying the sign-in succeeded. If you use Apple or Google, there is no password at all.
Settings, then Delete account, in the app. It removes your workouts, programs, measurements, messages and uploads. It cannot be undone. Without the app, see how to delete your account.
What stays, so it is not a surprise:
Until you delete it. Deleting your account deletes it, with these exceptions:
We also keep nightly backup copies, so that a mistake or a failure can't lose your training. Anything you delete, including a whole account, stays in those copies for up to 7 more days and is then gone for good. Nobody uses the copies for anything except putting data back after something goes wrong.
Some of what Load It holds is health data under some US state laws — including Washington's My Health My Data Act and Nevada's — such as your bodyweight and other measurements, readings from Apple Health or Health Connect, your heart rate during workouts, and progress photos. For that data:
Wherever you live, you can ask to see the data we hold about you, have it corrected or deleted, or get a copy of it (You → Download all my data gives you your training straight away). Write to support@loadit.io. We don't sell or share personal information as California's privacy law defines it, and we don't use it to profile you. We won't treat you differently for asking.
Load It is not intended for children under 13, and we do not knowingly collect their data. The app won't accept a birthday that makes someone under 13, and if we learn an account belongs to a child under 13 some other way, we delete it. If you think one does, please tell us at support@loadit.io. You must be 18 or older to buy a coaching package.
Everything travels over HTTPS. The database is not reachable from the internet — only the app's own server can connect to it. Sign-in tokens are kept in the device's secure storage rather than ordinary app storage.
No system is perfect, and we would not claim otherwise. If you believe something is wrong, please write to us at the address below.
If this policy changes in a way that affects you, the app will say so. The date at the top always reflects the current version.
If you've been sent an email by Load It you didn't want, the link at the bottom of it stops them.
Load It is run by Kimberly Chahat, a sole proprietorship in California, United States. That is who decides what happens to the data described above, and who answers a request about it.
Questions, requests to see or delete your data, or anything you think this page gets wrong: support@loadit.io.
See also the Terms of Service.