Terms of Service

Last updated 28 October 2026 · Version 2026-10-28

These terms are the agreement between you and Load It, operated by Kimberly Chahat ("we", "us"), a sole proprietorship in California. Creating an account means accepting them, which is why the sign-up screen asks before it will finish. If you do not accept them, do not use the app.

They are written in plain English on purpose. Where a sentence has to be formal to do its job it is, but nothing here is hidden.

Training is your risk to take

Strength training carries a real risk of injury, and no app can see your form, your history, your joints or how you slept. So:

• Get medical advice before starting or changing a training program, particularly if you are pregnant, injured, recovering from illness, or have a heart, joint or blood-pressure condition.
• Nothing in Load It is medical, diagnostic or physiotherapy advice, and nothing in it is a substitute for a professional who can examine you.
• Check the bar. The plate calculator is arithmetic over the equipment you told the app you own. If that list is wrong, or a plate is mislabelled, or a collar is loose, the number on the screen will be wrong and only you can see that it is.
• Stop if something hurts. You are responsible for your own safety, for the weights you choose to attempt, and for the equipment you use.

By using Load It you accept those risks yourself.

Coaches are independent people

Load It is the tool a coach writes programs in. It is not a coaching service, and we do not stand behind anybody's coaching.

• A coach on Load It is not our employee, agent or partner. We do not vet, certify, supervise or endorse them, and we do not check their qualifications.
• Whatever a coach and a client agree between themselves — money, a schedule, what the coaching includes — is between them. We are not a party to it and take no part in a disagreement about it.
• Accepting a coach's invitation lets them see your training: your workouts, your measurements, the programs they assigned you and your messages. The Privacy Policy sets out exactly what that covers. Ending the relationship ends the access.
• If you coach through Load It, you are responsible for the advice you give, for holding whatever qualifications, licences and insurance your country requires, and for treating what you can see about a client as the private information it is.

Your account

• You must be at least 13 to have an account, and if you are under 18 you need a parent or guardian's permission. You must be 18 or older to buy a coaching package or to sell one.
• One account belongs to one person. Keep the sign-in to it — an Apple ID, a Google account, or an email and password — to yourself.
• A coaching account can be signed in on up to five devices at once; signing in on another signs out the one used longest ago. A coaching account used by more than one coach can be moved to a team plan, with a seat for each coach, after we've told you.
• Tell us at support@loadit.io if you think somebody else is in your account.
• The details you give us should be true. A birthday and a bodyweight feed calculations a coach relies on.

What you put into Load It

Your content stays yours. Your workouts, programs, notes, photos and videos belong to you. You give us permission to store, process and display them only to run the app for you and to show them to the people you have chosen — your coach, or a client you coach. Nothing else. We do not use your content to advertise, and we do not sell it.

Do not upload anything you do not have the right to upload, and nothing illegal, abusive, or that identifies somebody who has not agreed to appear.

One consequence of how coaching works, so it is not a surprise later: a program a coach wrote and assigned to a client stays with that client if the coach deletes their account. It is that client's training record by then, not the coach's to withdraw.

Using it fairly

Do not:

• try to reach anybody else's data, or any part of the system you have not been given access to;
• scrape the app, hammer the API, or run it through anything automated that is not the app itself;
• take the app apart, resell access to it, or use it to build a competing product;
• harass anyone, or send anyone content through Load It that you would not be allowed to send them any other way;
• use Load It where the law where you live does not allow it.

What it costs

Load It is free while it is in testing. Paid plans for coaches are likely later. If that happens you will be told before anything is charged, and nothing you already have will start costing money without your agreement.

Coaching you buy from a coach is paid to that coach, not to us — see the next section. Nothing is sold inside the app. Anything ever bought through the App Store or Google Play is handled by Apple or Google under their terms, including refunds. We never see your card.

Buying coaching

• You're buying from the coach, or from the business of the team they coach for, whose name is on the package page and the receipt. They are the seller. Load It provides the software and is not a party to the sale.
• You pay through Stripe, in a web browser, into the seller's own Stripe account. Stripe's terms apply to the payment, and Stripe sends your receipt.
• How a package renews is shown before you pay, and you tick a box to agree to it. A renewing package charges the price shown, on the schedule shown, until you cancel. The price of a package you've bought doesn't change unless you agree to a new one.
• You can cancel a renewing package whenever you like: in the app under You → Coach, or with the link in your confirmation email, without the app. It stops at the end of the period you've already paid for, and you're not charged again. We also email you a reminder once a year while it keeps renewing.
• A package sold as a set number of payments (for example "3 months, paid monthly") is a plan for that length, not a renewal. It stops after the last payment, as you're told before paying. Ask the seller if you need to stop it early.
• Refunds are the seller's decision, under their own refund policy and the law where you live. Ask your coach first. We can't refund a payment that went to a coach.
• If a payment fails, you'll be told, and after the grace period the coach set, their workouts pause until it's sorted out. Nothing is deleted.

Selling coaching

If you sell coaching through Load It:

• You are the seller and the merchant of record for what you sell, and responsible for it: the service, your prices, your refund policy, answering your clients, and any payment disputes.
• You connect your own Stripe account and agree to Stripe's Connected Account Agreement, which includes the Stripe Services Agreement. We take no share of what you collect; Stripe's fees are yours.
• You follow the law that applies to selling, including consumer, subscription and automatic-renewal laws, and you collect and pay any taxes on your sales. Load It shows renewal terms, takes the buyer's agreement, and lets buyers cancel online on your behalf; don't tell a buyer anything that contradicts that.
• Only sell coaching. Not supplements, drugs, performance-enhancing substances, or anything that claims to diagnose, treat or cure a medical condition, and nothing Stripe doesn't allow.
• Losses from your sales are yours. If we have to pay a chargeback, refund, negative balance, fee or fine that comes from your sales, you agree to repay us, and we may recover it from money owed to you. We may hold or stop payouts, or suspend selling, where we reasonably suspect fraud, a breach of these terms, or unusual risk, and we'll tell you why unless we're not allowed to.
• Only invite people you know, or who asked to hear from you. Load It sends invitations for you, and limits how many.

Coaching teams

A team is a coaching business on Load It with more than one coach.

• The team's owner is the seller for the team's packages, and the team's money goes to the owner's Stripe account.
• What's in the business stays with the business. When a coach joins a team, their clients and packages become the team's. When a coach leaves, the team's clients stay with the team and the owner decides who coaches them. Payments already renewing stay with the Stripe account that sold them, because Stripe can't move them.
• A client can always choose. They can end coaching and join any coach they like, on or off the team.
• We're not a party to the arrangement between a team and its coaches: employment, contracting, pay or whether a coach may contact clients after leaving is between them. The app doesn't take sides in it.
• The team's owner and admins can see and manage every team client's training, as the Privacy Policy describes.

The app will change, and sometimes it will be down

Features get added, changed and occasionally removed. We aim to keep Load It running and to keep your data safe, but we do not promise uninterrupted service: servers fail, deployments go wrong, and the companies underneath us have outages of their own.

Your training records matter, so nothing here stops you keeping your own copy of anything important to you.

Ending it

You can leave whenever you like: Settings → Delete account in the app removes your workouts, programs, measurements, messages and uploads. It cannot be undone, and the Privacy Policy says exactly what goes and what stays.

We may suspend or close an account that breaks these terms, that puts other people's data or safety at risk, or where we are required to. Unless it is serious or we are not allowed to, we will tell you why and give you a chance to sort it out.

No warranties

Load It is provided "as is". To the extent the law allows, we make no warranties of any kind about it — not of merchantability, fitness for a particular purpose, or non-infringement — and we do not promise that it will be error-free, that it will always be available, or that using it will produce any particular result for your strength, your body composition or your health.

What we are liable for

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, for lost data, or for injury arising from training you chose to do. Our total liability to you for any claim connected with Load It is limited to what you have paid us in the twelve months before it arose, or US$100 if that is more.

Some places do not allow those exclusions, and where that is true of where you live, they do not apply to you. Nothing here limits liability for our own fraud, or for death or personal injury caused by our negligence.

If you coach through Load It, you are responsible for claims that come out of your own coaching, and you agree to cover us for claims brought against us because of it.

The iPhone app, and Apple

Required by the App Store, and true: this agreement is between you and us, not with Apple. Apple has no obligation to support Load It, and no responsibility for it or for anything in it. If the app fails to conform to any warranty, you may tell Apple and Apple will refund the purchase price — which is nothing, as the app is free — and beyond that Apple has no other obligation. Apple may enforce these terms against you as a third-party beneficiary.

If these terms change

We will update this page and change the version at the top, and your account records which version you agreed to. If a change materially affects you we will tell you — in the app or by email — before it takes effect, rather than relying on you having noticed. Carrying on using Load It after that means accepting the new version.

Law and disagreements

These terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, and any dispute belongs in the courts there — except that if you live somewhere whose law gives you the right to bring a claim locally, you keep that right.

Before anything reaches a court, please write to us. Almost everything is faster to fix than to argue about.

If part of these terms turns out to be unenforceable, the rest still stands. Not enforcing something once does not mean giving it up.

Contact

support@loadit.io — for anything about these terms, your account, or something on this page you think is wrong.